Frequently asked questions

Children’s fares

Under 5s travel free. Children aged 5 to 15 get half price tickets. Those aged 16 and over are classed as adults, but are eligible for a 16-25 railcard.

Seniors

No senior discounts are available, unless the person has a senior railcard, available to those aged 60 or over with a valid passport or UK driving license.

Taking your dog

You can take up to two dogs per person on the train as long as they are wearing a lead. This is free of charge.

Bikes

If you’re travelling on a larger High Speed Train, you need to book your bike on in advance by contacting Great Western Railway on 03457 000 125 (this applies even for short journeys). On the smaller local trains, there’s an allocation of two bikes per train, on a first come first served basis. It is, however, up to the guard’s discretion so if the train is empty you may be able to take more. Read more on GWR’s cycling page.

Assisted travel

If you need assistance (for example help getting on or off a train, or ramps for a wheelchair), visit GWR’s Assisted Travel page to find out about the support that is available.

More questions:

Can I buy a ticket on the train?
See our handy diagram about buying tickets.

Are there toilets on trains?
Yes

How much does it cost to park at my nearest station?
Look up the daily, weekly and monthly charge for your station on the APCOA Connect parking page.

Who do I contact if I have left an item on the train or at a station?
Visit GWR’s lost property page or call their customer services on 08457 000 125.

What’s the phone number for a particular station?
GWR do not issue phone numbers for individual stations. Instead, you need to call their customer services number: 08457 000 125.

What is GroupSave?
Groups of 3 to 9 adults get a third off with a GroupSave ticket on Off Peak Day Returns on GWR trains. Find out more.

Are there trains on Christmas and Boxing Day?
No

How can I claim compensation for a delayed train?
Find out on the GWR compensation page.

How can I make a complaint?
You should contact the relevant train operating company: GWR or CrossCountry Trains. If you are not happy with the response you receive, contact Passenger Focus.